ORDERING POLICY

  • Please note that all cupcakes will be hand delivered.
  • We encourage customers to place orders 2 days in advance. A rush charge can be assessed for orders placed less than 2 days in advance of the delivery date. Orders cannot be canceled less than 2 days before delivery. Because of the time we take in crafting our cupcakes from scratch, we cannot provide refunds. If there was a problem with your order, please contact us at urbancupcakeco@gmail.com for a resolution.
  • All confirmed orders will receive a confirmation email. If you do not receive a confirmation email within 24 hours of placing your order, the order has not been accepted.
  • Our items may contain or may have come into contact with eggs, nuts, wheat and/or dairy. If you have allergies to these or other food ingredients, please refrain from ordering or eating our cupcakes.

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